FAQs

1. What types of products do you offer?

We offer a wide range of health and fitness products categorized into four main sections:

• Yoga: Essentials like mats, resistance bands, and stretching tools to enhance your practice.
• Recovery: Tools such as massagers and stretching aids designed to help with muscle recovery and relaxation.
• Apparel: Activewear including yoga pants, leggings, and other comfortable and stylish clothing.
• Gym: Equipment like adjustable dumbbells, abdominal rollers, and other gym gear for a versatile workout.

2. How do I choose the right size for apparel?

To choose the right size, please refer to the size chart provided on each product page. Our apparel is sized according to Asian standards, so if you are between sizes, we recommend selecting the larger size. If you have any doubts, please contact our customer service team for assistance.

3. What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase. To be eligible, items must be unused, in their original packaging, and in resalable condition. Please contact our customer service team to initiate a return or exchange.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier’s website to monitor the status of your shipment.

5. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately. Provide details and photos of the issue, and we will assist you with a replacement or refund.

6. How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within 1-3 business days, with delivery times ranging from 7 to 11 business days depending on your shipping method and location.

7. What payment methods do you accept?

We accept various payment methods including major credit cards (Visa, MasterCard, American Express) and paypal. For secure transactions, we use industry-standard encryption protocols.

8. How can I contact customer service?

You can reach our customer service team via email at ceo@adamrooseveltmediagroup.com or by our Contact Us page. 

9. How can I stay updated on new products and promotions?

To stay updated on our latest products, promotions, and news, you can subscribe to our newsletter on our website. 

If you have any other questions or need further assistance, please don’t hesitate to contact us. We’re here to help!